FAQ & Site Info

Items orders are usually processed and shipped within 3-5 days of purchase. When your order ships, your tracking info is automatically sent to you via the email you provided during checkout. If you have questions about your tracking, simply reach out to us.

The shipping is currently FREE to most countries. We ships internationally! Shipping prices may vary based on size and location. You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout. Taxes and duties do not apply. Please Note: Our larger products are considered oversize by many carriers, and additional fees may incur.

We allow 24 hours for our customers to cancel their order. After that 24 hours, we will process your order and get it ready for shipping. Which take 3-4 business days. You will receive an email as soon as it ships with all tracking details.

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. Custom orders are the only products on the site that are FINAL SALE items. To return your merchandise, please email us for the return address and always include your ORDER NUMBER and full NAME. *NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

You may cancel your order within (24) hours of purchase, MST. We are committed to our customers and your satisfaction. To cancel your merchandise, please email us and label the subject line: CANCEL MY ORDER, and make sure to include your full NAME and ORDER NUMBER. Cancellations after (24) hours will require the customer to return the undamaged product to receive a full refund. We cannot exchange your order after (24) hours because it will have already gone into production. Please review our RETURN POLICY.

You may amend your order and address details within (24) hours of purchase. Please contact us as soon as possible with your change requests, and label the subject line: CHANGE MY ORDER, and make sure to include your full NAME and ORDER NUMBER. We will confirm your changes have been made.

If your product arrives damaged or defective in some way we offer a hassle-free replacement. Here’s how: Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged). Attach your photos to an email and send them to our email. Please include your ORDER NUMBER, FULL NAME and brief description. You will receive an email within 24 hours confirming that your damaged replacement will be processed. If your photo return is confirmed, you do not need to mail back your product. We will process the refund or replacement based on the claim and automatically send out your replacement.

All U.S. and International orders are shipped via USPS and EMS.

No there are no additional duties. For international orders, depending on the country of residence, you may have to pay fees!